Company Store Best Practice: WISMO (Where is my order?)
We have recently released our new WISMO features allowing users to track delivery without ever leaving your online company store, creating a world class post purchase experience. You can view a demo of the new feature on our Help Center. Administrators can access the dashboard to see the status of every shipment at a glance, and end users can see delivery status from their account history. Delivery status includes:
- Shipped
- Out for Delivery
- Delivered
- Exception
The update also includes a new tracking page, allowing users to see full tracking details and a tracking map without leaving the company store. The tracking page also informs the user of the estimated or confirmed delivery date.
In addition to an email shipment confirmation, users will also receive out for delivery notifications and delivery confirmation emails. Communicating to customers throughout the delivery process keeps them well informed and reduces any potential frustration. Customers can also be prepared to accept a delivery. This allows them to be home or at the office if needed, as well as reduce the chance of a stolen package.
Additionally, the team is Coggins is proactively monitoring delivery exceptions, allowing us to quickly deal with any delivery issues that might arise.
Having an online company store with a world class post customer experience is sure to delight your employees.
E-commerce Best Practice: Enhancing the Customer Experience with WISMO (Where is my order?)
In the fast-paced world of e-commerce, delivering exceptional customer experiences is critical. One aspect of this experience is post-purchase engagement, specifically, the ability for customers to track their orders with minimal effort. With the recent release of our new WISMO (Where is my order?) features, we are changing the way customers engage with their deliveries, enabling a world-class post-purchase experience.
Our innovative WISMO features empower both administrators and end users, ensuring that every step of the delivery process is transparent and efficient. Let’s dive deeper into how these features work.
Administrator’s Dashboard: A Comprehensive View
Our newly introduced WISMO features include an intuitive dashboard accessible to administrators. This dashboard provides a comprehensive overview of the status of every shipment, allowing administrators to monitor deliveries at a glance. The real-time updates on shipment statuses such as “Shipped,” “Out for Delivery,” “Delivered,” and “Exception” offer a bird’s-eye view of the entire delivery ecosystem. This heightened level of oversight enables administrators to be fully informed on the status of all shipments.
End User Experience: Tracking Made Easy
For end users, the WISMO experience is equally transformative. Customers can now track their orders directly from their account history, eliminating the need to navigate away from your online company store. This enhances user engagement and reduces friction in the tracking process.
The delivery status indicators, including “Shipped,” “Out for Delivery,” and “Delivered,” provide customers with real-time insights into their order’s journey. The “Exception” status further demonstrates our commitment to transparency – acknowledging and addressing any unforeseen challenges that may arise during delivery.
Introducing the Tracking Page: A Visual Journey
One of the standout features of our WISMO update is the introduction of a dedicated tracking page. This page offers users a comprehensive view of their order’s progress, complete with detailed tracking information and an interactive map. Users can access this valuable information without ever leaving your company store, creating a seamless and engaging tracking experience.
Moreover, the tracking page goes beyond just providing updates – it also informs users of the estimated or confirmed delivery date. This additional layer of information empowers customers to plan accordingly, ensuring they are present to receive their package and minimizing the risk of theft or delivery-related inconvenience.
Proactive Communication: Delighting Customers Every Step of the Way
In addition to the standard email shipment confirmation, customers now receive timely email notifications for crucial delivery milestones, such as “Out for Delivery” and “Delivery Confirmation.” This proactive approach not only keeps customers well-informed but also reduces frustration by ensuring they are prepared for their package’s arrival.
The ability to anticipate a delivery allows customers to adjust their schedules, ensuring they are available at home or in the office when their order arrives. This not only enhances customer satisfaction but also contributes to a safer and more secure delivery process.
Exception Management: Swift Issue Resolution
At Coggins, we understand that unexpected challenges can arise during the delivery process. That’s why our team is dedicated to proactively monitoring delivery exceptions. This vigilant approach enables us to swiftly address any issues that may emerge, ensuring a smooth and hassle-free delivery experience for customers.
Conclusion: Elevate Your Company Store Experience
In the world of e-commerce, the post-purchase journey is a critical touchpoint for building brand loyalty and customer satisfaction. With our innovative WISMO features, your online company store can provide a world-class post-purchase experience that delights your customers at every step. From the intuitive administrator dashboard to the seamless end-user tracking experience and proactive communication, our WISMO features set the standard for customer-centric e-commerce practices.
Embrace the power of WISMO and elevate your company store experience to new heights. Empower your customers with the tools they need to track their orders effortlessly, anticipate deliveries, and stay informed. Join us in redefining e-commerce excellence with WISMO – where transparency, engagement, and customer satisfaction converge.
