Customer Support
Our comprehensive team has your covered every step of the way
Your merchandising and online company store needs are supported by a dedicated team of experienced and knowledgeable professionals. All customers have a dedicated Account Manager as their single point of contact, with an e-commerce support team available to you and your end users.
Merchandise Account Manager
Our Merchandise Account Managers are available at a moments notice with any urgent requests, as well as to provide ideas and presentations for your next project. We regularly attend trade shows and meet with manufacturer representatives to stay on top of the latest fashion and merchandise trends. We will additionally keep your brand in mind and proactively recommend items that we believe would work well for your brand.
E-commerce Support Team
Our e-commerce team is available to assist customers who have questions about their web order, need an order to ship urgently or assist with any other special request. The e-commerce team additionally takes care of site photography, banner design, site maintenance, items setups and more.
Web Development Team
Our in-house web development team can assist with any custom functionality, integrations or reporting that you may require.
Logistics & Warehouse Team
Our warehouse team is not only there to fulfill your web orders, we are additionally available for custom projects, kitting projects or any other warehouse needs you may have.
Frequently Asked Questions
Will I have a dedicated single point of contact?
Yes, your Merchandise Account Manager is your single point of contact for all of your merchandising and other needs. This person will additionally coordinate with other members of our team to meet any requirements you have.
Do you provide customer service for the end users of the online store?
Yes, our e-commerce team provides customer service by phone and email. We can assist users with placing an order as well as handle any special or urgent requests.
How quickly will emails or calls be answered?
Your Merchandise Account Manager and e-commerce team is available at anytime during business hours. Phone calls are answered immediately and emails are typically answered in less than one hour.
I have a custom web development project for my store, can I work directly with your web developer?
Yes, we can put your web development team directly in contact with our web development team to build out any custom integrations or functionality.
GreenSky Streamlined their Branded Merchandise Operations
“I greatly value the smooth process, low hassle process of working with Coggins Promo.”
Director of Marketing