Frequently Asked Questions
Will I have a dedicated single point of contact?
Yes, your Merchandise Account Manager is your single point of contact for all of your merchandising and other needs. This person will additionally coordinate with other members of our team to meet any requirements you have.
Do you provide customer service for the end users of the online store?
Yes, our e-commerce team provides customer service by phone and email. We can assist users with placing an order as well as handle any special or urgent requests.
How quickly will emails or calls be answered?
Your Merchandise Account Manager and e-commerce team is available at anytime during business hours. Phone calls are answered immediately and emails are typically answered in less than one hour.
I have a custom web development project for my store, can I work directly with your web developer?
Yes, we can put your web development team directly in contact with our web development team to build out any custom integrations or functionality.