Frequently Asked Questions
How do I upload or create points for my users?
There are three different ways:
- Use our Points Web API
- Login to your admin portal and upload/download a spreadsheet
- Email your spreadsheet directly to your account manager, and we will take care of it for you.
How do companies use the API?
Our customers integrate points stores with performance dashboards, learning management systems, award systems and many other applications.
What is a point claim link?
Point claim links allow you to email your users a link to the store. This is the link you would send when informing the user that have been awarded points. Once the user clicks the link and logs into the website, the points have been claimed and added to their account.
Do claim links expire?
Yes, but only if you want them to. You can enter and expiration date when creating points for each user. If left blank, the claim link will never expire.
Can I offer points and other forms of payment?
Yes, points stores can also be configured to allow for credit card, budget and gift code payments.
Can I directly add/remove points to a users account?
Yes, the upload and API allow you to bypass the claims process and instantly update the users point balance.
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